admin 1 year ago

Edited by admin 1 year ago

Thank you so much for answering the questions we've had so far Wendy and Rachel. Please may I ask, where can our Online Community members get help to make their home more energy efficient?

RachelESO 1 year ago

Of course that's a great question @admin 

There is the ECO 4 scheme which stands for Energy Company Obligation, it is a government energy-efficiency scheme in Great Britain, designed to tackle fuel poverty and help reduce carbon emissions. It is up to the energy companies to determine which projects they choose to fund and the level of funding they provide so you would need to contact suppliers directly, you may also be able to get support from your local council with grants for energy efficiency measures in the home. There is also the great British insulation scheme you may be eligible for more information here and the Help to Heat page to find energy grants for your home here

admin 1 year ago

Thank you Rachel, that's really helpful. 

Thank you for sharing the links with further information too, it's much appreciated. 

RachelESO 1 year ago

One of the questions we had sent in in advance was: I have a complaint with my supplier can I get your help with this? 

All suppliers should have a copy of their complaints process online or you can call them and ask for this. If you need hep with the complaint you can speak to your local advice center or Citizens advice consumer helpline details here and if you are unhappy with the outcome of your complaint or its been over 8 weeks and you haven’t had a reply you can ask the ombudsman to take the complaint on. 

Wendy ESO 1 year ago

Another of the questions we have been sent in advance is: Should I consider switching my energy supplier?

A really great question as its hard to tell sometimes if you would get a better deal by switching. 

If you are considering switching supplier, or even taking a new tariff with your existing supplier, ensure you complete quotes based on your actual annual consumption, this is the amount of energy you use in a year in your household. Some switching offers base quotes on an average however having your actual household usage figure means that the quote will reflect what you will pay as opposed to an estimate.