Hannah11 2 years ago
Edited by Hannah11 2 years ago
James and Ana from The Department for Work and Pensions (DWP) are conducting interviews with people who have experienced a bereavement and perhaps have sought government financial help, including the Bereavement Support Payment.
Who can take part
· People of working age (18-67 years old) who were married, in a civil partnership or lived with their partner when they died
· Those who have helped a bereaved person to apply – maybe you are a family member, friend or a support worker
DWP will not contact anyone who has recently been bereaved until at least 6 weeks after the death.
Aims of the research
· - To get an accurate representation of who DWP’s users are and what they’re trying to do
· - Understand what the user’s specific needs are
· - Understand how to help users find the right information, understand the processes they have to go though and make those processes easy to complete
· - Find out how services can we be more empathetic
· - Listen to people who have applied for Bereavement Support Payment, as well as those that haven’t
How to take part
· Interviews will be done by telephone
· All research is completely voluntary
What DWP does with your information
· We only collect a name and phone number or email address to set-up an interview, after which your contact details are deleted.
· Everything we document is anonymous and used to identify ways to improve and build new services for the wider public