Help DWP to improve bereavement services

Hannah11 3 years ago

0 replies

Edited by Hannah11 3 years ago

Hello everyone, 

James and Ana from The Department for Work and Pensions (DWP) are conducting interviews with people who have experienced a bereavement and perhaps have sought government financial help, including the Bereavement Support Payment.

 

Who can take part

 

·         People of working age (18-67 years old) who were married, in a civil partnership or lived with their partner when they died

·         Those who have helped a bereaved person to apply – maybe you are a family member, friend or a support worker

 

DWP will not contact anyone who has recently been bereaved until at least 6 weeks after the death.

 

Aims of the research

 

·         - To get an accurate representation of who DWP’s users are and what they’re trying to do

·        -  Understand what the user’s specific needs are

·         - Understand how to help users find the right information, understand the processes they have to go though and make those processes easy to complete

·         - Find out how services can we be more empathetic

·         - Listen to people who have applied for Bereavement Support Payment, as well as those that haven’t

 

How to take part

 

·         Sign up at www.getinvolved.dwp.gov.uk/digital/4e47fe24/

·         Interviews will be done by telephone

·         All research is completely voluntary

 

What DWP does with your information

 

·         We only collect a name and phone number or email address to set-up an interview, after which your contact details are deleted.

 

·         Everything we document is anonymous and used to identify ways to improve and build new services for the wider public