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  • Help DWP to improve bereavement services

    Reply
    Hannah11

    Hannah11 4 years ago

    0 replies

    Edited by Hannah11 4 years ago

    Hello everyone, 


    James and Ana from The Department for Work and Pensions (DWP) are conducting interviews with people who have experienced a bereavement and perhaps have sought government financial help, including the Bereavement Support Payment.

     

    Who can take part

     

    ·         People of working age (18-67 years old) who were married, in a civil partnership or lived with their partner when they died

    ·         Those who have helped a bereaved person to apply – maybe you are a family member, friend or a support worker

     

    DWP will not contact anyone who has recently been bereaved until at least 6 weeks after the death.

     

    Aims of the research

     

    ·         - To get an accurate representation of who DWP’s users are and what they’re trying to do

    ·        -  Understand what the user’s specific needs are

    ·         - Understand how to help users find the right information, understand the processes they have to go though and make those processes easy to complete

    ·         - Find out how services can we be more empathetic

    ·         - Listen to people who have applied for Bereavement Support Payment, as well as those that haven’t

     

    How to take part

     

    ·         Sign up at www.getinvolved.dwp.gov.uk/digital/4e47fe24/

    ·         Interviews will be done by telephone

    ·         All research is completely voluntary

     

    What DWP does with your information

     

    ·         We only collect a name and phone number or email address to set-up an interview, after which your contact details are deleted.

     

    ·         Everything we document is anonymous and used to identify ways to improve and build new services for the wider public

     

     


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